By placing customers first and listening to their needs, the team at FleetCo are ensuring repeat business.
It’s not uncommon in the dry hire rental market for equipment to arrive at site, only to sit idle while it is brought up to the required spec before being placed into production.
This can be a costly exercise for mine owners and is an issue FleetCo is tackling head on leading by example.
FleetCo’s Global Manager Darren Toyne said it’s the attention to detail that is the biggest differentiator between good and great customer service.
“With the backing of Thiess, FleetCo has the global expertise to know what’s required in each region and the knowledge to get it done right before it arrives at site,” Darren said.
“From MDG15 and sound attenuation requirements in NSW to BHP spec nationwide, we’re across the details, regulations and statutory requirements to ensure the fleet we supply meets your needs and can be put to work immediately.
“Our Asset Operations team ensure the equipment you’ve hired is not only reliable and well maintained, but meets the specification required for the job.
“Our commercial team ensure your contracts are negotiated efficiently and so that you can focus on the most important aspects of your operation.”
“Our Business Development Managers are there at every step to keep you informed about the hire.
“You’re supported through every point of contact which is why the vast majority of our customers, are repeat customers.”
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